Over 90 percent of our daily “work” has to do with relating to people. 

 With all those interactions, odds are pretty darn good that one of them will be with a “difficult” person.  So how do you handle these difficult situations in ways that makes you feel good with “no negative side effects” (i.e. without having the interaction ruin your whole day)!? 

Change your response…and change your life…with practical tips and easy techniques to keep your positive energy high when dealing with draining people or situations.

Learn the science behind difficult people and the best responses to give no matter what the situation in this highly entertaining, fast-faced program created and taught by master teacher and organizational development specialist – Cheryl Joy O’Donoghue

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“Cheryl has a knack for helping people ‘see the light’.  She shared easy-to-follow techniques that just made sense.  Oh, and by the way, they not only work, but I can honestly say this program has changed my life.  I’m not getting so frustrated at work, I’m enjoying my colleagues more and my productivity has never been better.  I was asked to join a new project team and I’m loving it!  And, I’ve been using the techniques to better handle my surly husband of 20 years – just amazing! -- Barb